Warning Investors – Regarding fraudulent or manipulative practices (insider dealing, market manipulation, misrepresentation of material information, etc.)


In the ever-expanding world of cryptocurrency exchanges, it’s crucial to find a platform that you can trust. Unfortunately, isn’t one of them. This review will delve into the concerning issues surrounding this exchange, including regulatory problems, customer feedback, and the services it claims to provide.

Regulation and Compliance:

When it comes to cryptocurrency trading, regulatory oversight is paramount. In this regard, the Financial Market Authority (FMA) of Austria has raised significant concerns about On October 10, 2023, the FMA issued a stern warning on its website, asserting that lacks the necessary authorization to conduct banking transactions in Austria that require a license.

The core violation in question pertains to Article 1 para. 1 no. 7 of the Austrian Banking Act (BWG), specifically regarding trading on its own account or on behalf of others. The FMA’s caution also extends to potential misconduct within, including insider dealing, market manipulation, and the misrepresentation of critical information. As a result, consumers and investors are strongly urged to exercise caution when dealing with and to report any suspicious activity to the FMA.

Customer Support and Customer Reviews:

The true litmus test of any cryptocurrency exchange lies in its user experience, and unfortunately, appears to be falling short in this regard. A quick online search reveals a litany of customer complaints, ranging from low liquidity, exorbitant fees, and slow withdrawal processes to a lackluster customer service experience and recurrent technical issues.

One disgruntled customer vented their frustrations on Trustpilot, declaring, “MEXC is a scam. They locked my account without any reason and asked me to send them my ID and selfie. I did that, but they still didn’t unlock my account. They are holding my money hostage and ignoring my emails. Stay away from this exchange.”

On Reddit, another user concurred, stating, “MEXC is a joke. They have no liquidity, no volume, no support. Their website is always down or glitchy. Their fees are ridiculous, charging you for deposits, withdrawals, trading – everything. They also have fake trading bots that manipulate the prices and make you lose money. Don’t waste your time with this exchange.”

Products and Services:

In its promotional material, presents itself as a global cryptocurrency exchange, offering a wide array of services, including spot trading, margin trading, futures trading, options trading, staking, and lending. With support for over 300 cryptocurrencies, including popular names like Bitcoin, Ethereum, Litecoin, Dogecoin, Cardano, Polkadot, Solana, and more, the platform’s offerings might seem enticing at first glance.

However, as we’ve seen from the FMA’s stern warning and customer reviews, raises serious concerns about its reliability and trustworthiness. Whether it’s a lack of security measures, liquidity providers, or customer support, or allegations of fraudulent practices, users are left in a precarious position when dealing with this exchange.


One puzzling aspect of is its lack of transparency regarding its physical location and legal entity. The exchange’s website provides minimal contact information, limited to two email addresses: [email protected] and [email protected]. Furthermore, maintains a presence on various social media platforms such as Twitter, Telegram, Facebook, Instagram, YouTube, Medium, and LinkedIn, yet these channels fail to shed light on the platform’s background, team, vision, or mission. Notably, does not boast any official partnerships or affiliations with reputable organizations or institutions, raising further doubts about its legitimacy.

Customer Service:

One of the key pillars of any successful exchange is responsive and competent customer service., however, has received a barrage of complaints from users who allege unresponsiveness, rudeness, and incompetence on the part of the exchange’s support team. Many customers have lamented that fails to uphold its refund policy or compensation scheme.

For instance, a user on Trustpilot recounted their experience, saying, “MEXC has the worst customer service ever. They never reply to your emails or chat messages. They don’t care about your problems or complaints. They just want your money and then they ignore you.” Another Reddit user shared a similarly disheartening tale, revealing, “MEXC owes me $5000 in compensation for their system error that caused me to lose my funds. They promised to pay me back but they never did. They keep giving me excuses and delays. They are liars and thieves.”


In light of the evidence, it’s abundantly clear that is an exchange that should be avoided at all costs. The FMA’s warning highlights significant regulatory concerns, and user feedback paints a bleak picture of’s services, including low liquidity, high fees, withdrawal issues, unsatisfactory customer support, and technical glitches. Additionally, the exchange’s lack of transparency concerning its location and affiliations further erodes trust. All in all, the prudent course of action is to steer clear of and seek a more reliable and reputable cryptocurrency exchange for your trading needs.

Best Website For Identifying Scam Crypto Brokers.

File Your Crypto Cointrace Now !